Is it week 4? 5? 6? of the COVID-19 nightmare? Guess it depends on where you live, and when you changed your practice’s protocols. Not sure it really matters, however, because for the time being anyway, we’re all navigating this new normal together. Over the past few weeks, we... Read More
Now that we’re a few weeks into this world-wide pandemic, perhaps you are reflecting on how you and your veterinary leadership team have handled this crisis. Because, it has been said that if you don’t tell people what you want them to know, they will make it up. Let that sink in... Read More
By Robin Brogdon, MA, President We express our thanks and gratitude more in the last 30 days of year than at any other time. But if we’re really that grateful, shouldn’t we express it more frequently? Do you really want your team to wait 11 months before you acknowledge them in a... Read More
By Robin Brogdon, MA There are few people who know more about specialty medicine from the perspective of a client. After all, it's how I started my journey into veterinary medicine 15 years ago, with a trip to the veterinary oncologist. I recently took my 14 year-old mixed breed,... Read More
By Robin Brogdon, MA It's probably a given that we each wear many hats during the course of a typical day at work. The question is: are you wearing the right hat at the right time? Chances are, you aren't always. If you don't know yourself what hat you should be wearing (or what job... Read More