You finally got serious and hired a real manager for your clinic. Congrats and what a relief! A few years later, you find that they appear to be overwhelmed and are not moving the practice forward, seeming to barely tread water. Now you’re not sure if they are the right manager. Has... Read More
By Robin Brogdon, MA, President We express our thanks and gratitude more in the last 30 days of year than at any other time. But if we’re really that grateful, shouldn’t we express it more frequently? Do you really want your team to wait 11 months before you acknowledge them in a... Read More
By Robin Brogdon, MA It's probably a given that we each wear many hats during the course of a typical day at work. The question is: are you wearing the right hat at the right time? Chances are, you aren't always. If you don't know yourself what hat you should be wearing (or what job... Read More