Over the past few months, we have seen an increase in negative behavior displayed by some pet owners at veterinary clinics. This has included a lack of support for curbside service, impatience, and sometimes just being flat out rude to the point of teams feeling threatened – in... Read More
????…People – People Who Need People (And Pets) ???? Only people of a certain age will get this reference, but the main idea is that we need people (pet owners) to need us (veterinary practices) and not just need us – want us! So today, I wanted to share some thoughts on... Read More
Dear Dr. Noah Lot, Our staff is feeling a bit defeated these days due to frustrated clients and negative online reviews. Is it appropriate to give our staff "shout outs" on our website and social media? - Jeff, Animal Emergency & Specialty Center Dear Jeff, Yes, of... Read More